Question 1

What photo works best?

Accepted Answer

A photo with a plain white or grey object in it, or natural daylight. It gives the true colours something to be judged against.

Question 2

What file do I get back?

Accepted Answer

One image file in the same shape as your photo.

Question 3

Will it match my yarn exactly?

Accepted Answer

It aims to be close, but screens differ and results vary. Compare it to the real piece and rerun if needed.

Question 4

When are credits taken?

Accepted Answer

Only when a result is returned.

True colour fix